Shipping Policy
Last Updated: March 2026
At sakes.in, we are committed to getting your order to you safely and on time. Please read our Shipping Policy below for all the details.
1. General
All orders are subject to stock availability. We try to maintain accurate stock counts on our website, but occasionally a stock discrepancy may occur and we may not be able to fulfil all items in your order at the time of purchase.
In such cases, we will fulfil the available items and contact you to ask whether you would prefer to wait for the backordered item to be restocked, or whether you would like us to process a refund for the unavailable item.
2. Shipping Costs
Shipping costs are calculated at checkout based on your payment method, the products ordered, and your delivery destination. Payment for shipping is collected at the time of purchase, and the amount shown at checkout is the final shipping price.
3. Delivery Terms
3.1 Transit Time Our orders are usually delivered within 3–7 working days from the date of dispatch.
- Dispatch time: 1 working day
- Transit time: 3–7 working days
3.2 Dispatch Time Orders are usually dispatched within 2 business days of payment confirmation. Our warehouse operates Monday to Saturday during standard business hours, except on national and regional holidays. We take steps to ensure any holiday-related delays are kept to a minimum.
3.3 Change of Delivery Address We can update your delivery address at any time before the order has been dispatched. Please contact us as soon as possible if you need to make a change.
3.4 Items Out of Stock If an item in your order is out of stock, we will wait for it to become available before dispatching. Any other items in your order will be reserved in the meantime.
3.5 Delivery Time Exceeded If your order has not arrived within the estimated delivery window, please contact us at support@sakes.in and we will conduct an investigation with the courier.
4. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link via email or SMS. You can use this link to follow the progress of your shipment based on the latest updates from our shipping partner.
5. Parcels Damaged in Transit
If your parcel arrives damaged, please:
- Reject the parcel from the courier if you are present at the time of delivery, and contact us immediately.
- If the parcel was delivered in your absence, please contact our customer service team at support@sakes.in or WhatsApp +91 77430 06540 with photos of the damage, and we will guide you through the next steps.
6. Cancellations
If you change your mind before your order has been dispatched, you can cancel at any time by contacting us. Once an order has been dispatched, it can no longer be cancelled — please refer to our Refund & Return Policy in that case.
7. Insurance
All parcels are insured for loss and damage up to the value as stated by the courier at the time of shipment.
8. Claims for Damaged or Lost Parcels
8.1 Parcel Damaged in Transit Once you report a damaged parcel, we will raise a claim with the courier. A refund or replacement will be processed as soon as the courier completes their investigation.
8.2 Parcel Lost in Transit If your parcel appears to be lost, we will raise a claim with the courier immediately. A refund or replacement will be processed as soon as the courier conducts their investigation and confirms the parcel as lost.
9. Returns
If you wish to return an item, please refer to our Refund, Return & Exchange Policy for full details on eligibility, timelines, and the process.
In brief:
- Returns are accepted within 10 days of delivery.
- Items must be unused, unwashed, and in original packaging with all tags intact.
- Shipping charges are non-refundable.
- A Logistics Fee of ₹100 applies per return or exchange request.
10. Contact Us
For all shipping-related queries, please reach out to us:
Email: support@sakes.in
Our customer service team is available Monday to Saturday and will be happy to assist you.